Renewal Coordinator - Remote, India

About the role

This role is being created to take on the coordination, documentation and process work that keeps that motion running smoothly and to free up time for higher-value account strategy and business growth support. This is an internal-facing role to start. You will work behind the scenes with Account Management, Legal and Revenue Operations to keep renewals on schedule and well-documented.

What you'll do

• Renewal Book of Business Management
• Own the renewal calendar and drive the timeline, surfacing upcoming renewals to Account Management early enough to allow for internal planning and to support renewal…
• Build the internal renewal planning kit for each account, including active contract details, usage data, contractual considerations, known changes in customer needs
• Schedule and lead recurring internal planning sessions covering renewal planning kits for upcoming renewals, status of in-progress renewals and upsell opportunities
• Prepare renewal kickoff presentations

What you need

• Coordination
• Salesforce
• Customer service
• Inside sales
• CRM
• Reporting