Customer Support Engineer

About the role

Are you a tech lover? Do you enjoy investigating like a detective? Do you enjoy interacting with new people every day? If your answer is yes you are at the right place. As a Customer Support Engineer you will have the opportunity to help resolve Liferay product issues for hundreds of companies in fields that range from entertainment to finance to government and more.

What you'll do

• Manage multiple reported issues among various customers simultaneously
• Configure different java web based environments each day to test and aim to reproduce customer issues
• Maintain a professional and quality relationship with customers through our internal ticketing system
• Communicate status updates and drive communication with customers from start to finish
• Work together as a team to deliver the best possible solutions through brainstorming and knowledge sharing

What you need

• Customer service
• Troubleshooting
• Ticketing tools
• Java

Good to have

• Docker
• Kubernetes