Analyst - Order management

About the role

Accurately process orders, including material numbers, quantities, and pricing, while resolving line holds due to pricing discrepancies or missing pricing information. Submit and manage credit and return requests related to concealed damages, shortages, carrier damages, pricing disputes, and other customer reported discrepancies.

What you'll do

• Manage customer service requests including order status updates, acknowledgment requests, and invoice requests via phone and email
• Manage a high volume of Supply Chain and internal stakeholder communications
• Serve as the primary or secondary point of contact for customer support needs, ensuring a high level of service and responsiveness
• Conduct research on part numbers to ensure accurate order processing and resolve product related issues
• Review open orders for On Time In Full (OTIF) compliance and coordinate with production or supply chain teams to ensure execution

What you need

• SAP
• Reporting
• Customer service
• Process improvement
• Documentation