Customer Service Manager

About the role

Set clear objectives, service standards, team KPIs, and performance expectations. TOD (Turnover Discount) Provisions in the JDE system. Cross-functional collaboration and coordination skills. Analytical and data management capabilities. Attention to detail and process discipline. Continuous improvement mindset and strong business acumen.

What you'll do

• Responsible for leading and developing the Customer Service team to ensure exceptional customer experience, efficient order management
• Lead, supervise, and develop the Customer Service team to deliver high-quality customer support
• Delegate responsibilities effectively and ensure workload distribution across team members
• Conduct regular performance reviews and implement continuous improvement initiatives
• Ensure all customer inquiries, requests, and complaints are addressed accurately and within agreed timelines

What you need

• Customer service
• Sales
• Communication
• ERP
• Demand planning
• SPC

Good to have

• Internal controls
• Import/export