Client Operations Manager
MumbaiFull-time4–6 yrsPosted 1 week ago
Mid-level operations role at LogiNext in Mumbai. Needs 4–6 years and a B.Tech, B.E. or B.Sc.
About the role
A tech enthusiast that you are, you will be passionate about conveying platform value to our clients while supporting enterprise implementations. With a deep understanding of enterprise SaaS platform, you will offer solutions where LogiNext products can be put to best use helping clients achieve visionary objectives.
What you'll do
- Ensuring smooth implementation, execution of projects and immediate support to users of product
- Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance
- Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product
- Maintaining the data sanctity on CRM and keeping all the stakeholders updated
- Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally
What you need
- Excel
- CRM
- MS Office
- Google Analytics
- Postman
- PowerPoint