IND_Analyst-Marketplace Seller Support
BengaluruFull-time2–4 yrsPosted 1 week ago
Mid-level analyst role at Lowes in Bengaluru. Needs 2–4 years and a BBA.
About the role
The Marketplace Seller Support Team focuses on providing Every seller the timely guidance on issues enabling a Best in Class Seller experience. The Team works across functional spans, support sellers on a variety of isues and being the first point of contact. The Analyst, Marketplace Seller Support is a frontline role responsible for managing seller support tickets from intake to closure across standard and moderately complex issue types.
What you'll do
- Handle routine seller support tickets using established SOPs, templates, and documented guidance
- Provide timely responses and maintain consistent follow-up on assigned open cases. Accurately document case details, actions taken, and next steps in Salesforce
- Escalate non-standard, ambiguous, or complex issues to Analysts or Senior Analysts
- Follow defined workflows, quality standards, and documentation expectations
- Maintain queue discipline and support productivity and backlog goals
What you need
- Data analysis
- Excel
- Voice process
- SOP writing
- Salesforce