Deputy Manager-Strategy, Organisation & Transformation
MumbaiFull-timeMid levelPosted 2 weeks ago
Mid-level consulting role at LPIN LeasePlan in Mumbai. Needs a B.Tech, B.E. or B.Com.
About the role
Deputy Manager-Strategy, Organisation & Transformation at LPIN LeasePlan. Customer Satisfaction.
What you'll do
- Manage voice of the customer program
- Implement and analyse Transactional and Annual Surveys to draw insights and develop plans for process improvement and enhance overall Customer Experience
- Design & promote seamless customer journeys
- Facilitate resolution of escalated customer support requests or complaints and collaborate with teams to ensure memorable and positive customer outcomes regardless of…
- Collect and analyze data on consumers, and the marketplace via surveys, internal data analysis and market research. Provide insights and recommendations for strategic…
What you need
- Process improvement
- Market research
- Data analysis
- ISO 9001
- ISO 27001
- Problem solving
Good to have
- PowerPoint
- Research
- Excel
- Customer success
- Power BI
- Lean