Technical Account Manager
MumbaiFull-time3–6 yrsPosted over a month ago
Mid-level account management role at LRN Corporation in Mumbai. Needs 3+ years and a B.Sc, B.Tech or B.E..
About the role
The Technical Account Manager should be a tech-savvy professional with the ability to explain technical details and requirements to a non-technical audience. The incumbent will be results-driven and aspire to achieve defined goals. The role will recommend best practice solutions to any request or related issues within the LRN LMS.
What you'll do
- Liaise with Engagement Manager and Sales Specialist to help identify new opportunity win new business and increase sales
- Ensuring proper governance model is followed, Report on product performance and Identify solutions to reduce technical support costs
- Provide technology and network operation team with customers’ feedback to help improve the user’s experience and identify new features and products
- Make sure that the LMS works properly and act fast if it comes to bugs and unexpected errors
What you need
- HTML
- Video editing
- Sales
- Communication
Good to have
- CSS
- Java