Engineer - Cloud & Infra Management

About the role

We are seeking a dynamic, customer-focused, and technically inclined professional to join our support team. In this role, you will act as the first point of contact for our clients, assisting them with foundational inquiries and technical issues related to cloud environments. If you excel at communication, love solving problems, and want to kickstart or grow your career in cloud computing, this is the ideal opportunity for you.

What you'll do

• Issue Resolution:** Diagnose and troubleshoot basic technical issues, providing accurate and timely solutions to customers
• Escalation Management:** Document customer issues meticulously and escalate complex technical problems to advanced engineering teams when necessary
• Client Satisfaction:** Deliver exceptional customer service experiences, ensuring high satisfaction ratings and fostering positive client relationships
• ## **Key Requirements & Qualifications**
• Shift Flexibility:** Must be comfortable working in **rotational shifts (including night shifts)** and **rotational week offs** based on operational needs

What you need

• Customer service
• Customer handling
• Azure