Senior Engineer - Cloud & Infra Management
HyderabadFull-time3–5 yrsPosted 1 week ago
Mid-level engineering role at LTIMindtree in Hyderabad. Needs 3–5 years.
About the role
To own workforce planning capacity management forecasting scheduling and staffing strategy for the 24x7 sales operation while ensuring the business remains adequately staffed to achieve client commitments
What you'll do
- Forecast callchat demand and staffing requirements
- Build monthly weekly and daily staffing plans
- Create and manage rosters across 24x7 operations
- Manage shrinkage planning and staffing optimization
- Drive occupancy utilization and staffing efficiency