Senior Engineer - Cloud & Infra Management
RemoteFull-time3–5 yrsPosted 1 week ago
Mid-level engineering role at LTIMindtree. Needs 3–5 years. Remote.
About the role
We are looking for a proactive and customerfocused Service Desk Analyst to provide firstlevel technical support to global users This role involves handling multichannel support calls chats emails managing incidents and ensuring timely resolution or escalation
What you'll do
- Provide 247 support in rotational shifts including weekends and US holidays
- Handle inbound calls chats and emails for technical assistance
- Log categorize and prioritize incidents using ServiceNow
- Resolve L1 technical issues and escalate when necessary
- Communicate clearly and professionally with global customers
What you need
- Office 365
- ServiceNow
- Voice process
Good to have
- JIRA