Junior Clinical Case Manager
MumbaiFull-timeHybrid3–6 yrsPosted over a month ago
Mid-level operations role at Lyra Health in Mumbai. Needs 3+ years. Hybrid.
About the role
To manage clinical operations, facilitate referrals, and monitor the quality of care delivered by the provider network. It is a permanent position focused on operationalizing high-quality clinical care. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.
What you'll do
- Helpline & Crisis Management
- Provide immediate "in-the-moment" clinical support to callers in distress, utilizing psychological first aid and stabilization techniques
- Manage emergency interventions and coordinate with local emergency services or internal senior clinical leads when high-risk situations are identified
- Clinical Intake & Triage
- Conduct detailed clinical intake interviews to assess the user’s presenting concerns, history, and level of psychological distress
What you need
- CRM
- Coordination
- Documentation
- Process improvement
- Chat support
- Performance management
Good to have
- Clinical research
- Data privacy