MGF NCS Specialist

About the role

The MGF CX Specialist supports National Customer Service LTL Services by managing customer communications and real-time dispatch execution across calls, emails, and SMS. The role owns resolution of routine last-mile delivery issues within established guidelines, supporting customers, field operations, and carrier delivery teams to drive timely, successful deliveries and a consistent customer experience.

What you'll do

• Assessing customer needs and providing timely, accurate, and effective solutions for delivery-related inquiries, issues, and exceptions
• Monitoring assigned delivery routes and teams in real time to support schedule adherence, on-time performance, and successful delivery execution
• Providing real-time route status updates and proactively communicating delivery exceptions, delays, and potential risks to relevant stakeholders
• Collaborating with field operations and carrier partners to resolve operational challenges and maintain service continuity
• Providing intraday updates and reports on route performance, delivery status, and operational exceptions

What you need

• Coordination
• Customer service
• Reporting
• Excel
• Last-mile delivery
• MS Office