Ocean Customer Experience Specialist

About the role

Unlock professional and personal growth through diverse career pathways. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

What you'll do

• Manage inbound customer calls and provide prompt, professional, and accurate assistance
• Handle customer questions related to bookings, shipments, documentation, charges, and general service inquiries
• Perform case management activities, including creating, updating, and resolving customer cases in the system
• Support customer onboarding by guiding them through processes, tools, and available service channels
• Build and maintain strong customer relationships through clear communication and consistent service delivery

What you need

• Customer service
• Escalation handling
• Communication

Good to have

• CRM
• Ticketing tools