Lead CCM - MH West
PuneFull-time7–10 yrsPosted 1 week ago
Senior mechanical and production role at Mahindra & Mahindra in Pune. Needs 7–10 years and a B.Tech or B.E..
About the role
As Lead CCM for MH West within the Farm Division at Mahindra & Mahindra Ltd, you will play a pivotal role in driving operational excellence and continuous improvement across customer care processes. Your key responsibilities will encompass designing and implementing robust systems to guarantee first-time-right service delivery while strategically managing processes to eliminate production losses.
What you'll do
- Play a pivotal role in driving operational excellence and continuous improvement across customer care processes
- Collaborating closely with Quality Assurance and Product Development (PDRDS) teams is essential to ensure that customer feedback and product insights are effectively…
- Also steer the successful rollout and execution of new initiatives, ensuring their effective adoption and measurable success metrics
- Develop, monitor, and optimise customer care and production processes to uphold high service standards and prevent losses
- Collaborate with Quality and Product Development teams to integrate customer feedback into product enhancement cycles
What you need
- Production planning
- Six Sigma
- Lean