PVT Zaheerabad - EPT
ZahirabadFull-time10–12 yrsPosted 1 week ago
Leadership mechanical and production role at Mahindra & Mahindra in Zahirabad. Needs 10–12 years and a B.Tech or B.E..
About the role
Reduction in Warranty RPT (Repairs per 1000), Warranty CPU (Cost Per Unit), Unscheduled Visit & Walk home RPT by resolving the top field failure using structured resolution process. Coordinate with Customer Care for monitoring product quality status in field. Ensure Speedy & time bound closure of emerging concerns & immobilization concerns.
What you'll do
- Coordinate with Customer Care for monitoring product quality status in field. Ensure Speedy & time bound closure of emerging concerns & immobilization concerns.…
- Collaborate & Drive improvement project with Design Team, Manufacturing Quality & Supplier quality for taking timely action for closure of field concerns
- Conducting Field / Dealer visit for identifying early alarms in field, gather customer feedback and ensuring training to dealer team for upskilling
- Review and timely publish model dashboard for management review and highlighting key quality risks and warranty trends
What you need
- Root cause analysis
- GD&T