Technical Account Manager
ChennaiFull-time4–7 yrs14 L–₹17 L a yearPosted 2 weeks ago
Mid-level account management role at Mako IT Lab in Chennai. Needs 4+ years and a B.Tech or B.E.. Pays ₹14–17 LPA.
About the role
We are looking for an experienced Technical Customer Success Manager with 4+ years of experience in SaaS integrations, technical project management, API integrations, and customer-facing technical operations. The ideal candidate should possess a strong technical understanding of SaaS platforms, REST APIs, integration workflows, and automation technologies, along with excellent customer communication and project management skills.
What you'll do
- Understand and manage integrations between SaaS applications and third-party platforms
- Troubleshoot API failures, authentication issues, data synchronization errors, and integration disruptions
- Analyze integration workflows, field mappings, data transformations, and dependencies
- Coordinate with engineering teams to resolve complex technical issues
- Support integrations built using REST APIs, SDKs, webhooks, and integration automation platforms
What you need
- REST APIs
- SQL
- Python
- Coordination
- Onboarding
- Root cause analysis
Good to have
- CRM
- Node.js
- ERP
- ITIL
- JavaScript
- API testing