Guest Relations Associate - Front Office
BengaluruFull-timeJunior levelPosted 3 days ago
Junior hospitality role at Marriott in Bengaluru. Needs a diploma.
About the role
Secure payment; activate/reissue room keys. Clear departures in computer system. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
What you'll do
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
- Ensure rates match market codes, document exceptions
- Verify/adjust billing for guests
- Communicate to appropriate staff when guests are waiting for an available room
- Advise guest of messages
What you need
- Guest service
- Front office
- Housekeeping