Reservation Coordinator / Executive
NagpurFull-timeJunior levelPosted 3 days ago
Junior hospitality role at Marriott in Nagpur. Needs a diploma.
About the role
Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
What you'll do
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Follow sales techniques to maximize revenue
What you need
- Reservations