Senior Manager, Digital & Technology Transformation, Rooms Operations, APEC
MumbaiFull-time7–13 yrsPosted 2 days ago
Senior consulting role at Marriott in Mumbai. Needs 7+ years.
About the role
The Senior Manager Digital & Technology Transformation Rooms Operations, APEC plays a critical role in Marriott’s Digital and Technology Transformation, reporting to Vice President, Operations, South Asia, with a dotted line to Director of Rooms Operations, APEC, based in Mumbai, Bangalore or New Delhi.
What you'll do
- End-to-End Testing and Product Validation: Contribute to end-to-end business process validation testing for the discipline
- Lead validation of deployment resources, Land-It tasks, and other items to ensure deployment readiness
- Align required changes with relevant stakeholders
- Workshop Facilitation & Training: Lead interactive operations workshops and webinars (virtual and/or in-person) for property teams to facilitate training
- Work closely with Implementation Managers (IMs) during the deployment, focusing on critical task validation and knowledge transfer with property and discipline teams…
What you need
- Stakeholder management
- Change management
- Process improvement
- Hotel management system
- Project management
- Root cause analysis
Good to have
- Curriculum development
- JIRA
- ServiceNow
- Learning and development
- Travel booking