Director – Survey Administration
NoidaFull-time15–27 yrsPosted 1 week ago
Leadership sales role at Marsh McLennan in Noida. Needs 15+ years and an MBA or BBA.
About the role
The Director – Survey Administration will work as part of the leadership team that anticipates and manages changes across the survey administration teams, related to the Career LoB, to ensure world-class service delivery and products to our clients globally. This position will be a member of the leadership Group of Career Delivery organization led by the Global Career Delivery Leader
What you'll do
- Working with teams in different countries, such as Poland and China, as part of one integrated team delivering the same data and outcomes across locations
- Managing relationships with senior stakeholders on location and globally in a matrix environment, with oversight of key performance indicators (e.g. revenue growth
- This position will be responsible to deliver superior service to the clients by driving and optimizing the effectiveness and efficiency of people
- Driving on engagement and continuous improvement in partnership with Learning & Development
- Managing and supervise process transitions between locations and teams, with a strong focus on process optimization and operational efficiency
What you need
- Negotiation
- Learning and development
- Customer service
- Lean manufacturing
- Talent management
- Communication