Technical Support Executive
GurugramFull-time5–10 yrsPosted 5 months ago
Senior IT support role at Maruti Suzuki India in Gurugram. Needs 5+ years and a B.Tech or B.E..
About the role
Balancing urgent field concerns while simultaneously driving long-term quality improvement initiatives. Dealing with data gaps, delayed feedback, or variation in field reporting quality . Prioritize field issues based on severity, safety, and customer impact. Decide on initial troubleshooting approach and diagnostic methodology.
What you'll do
- Provide efficient technical support to field operations (domestic and export markets) by identifying root causes of issues in problematic vehicles
- Provide technical support to field operations across domestic and export markets
- Perform root cause analysis to identify causal components in problematic vehicles
- Coordinate with cross-functional teams (design, manufacturing, quality) for issue resolution
- Identify critical defects impacting vehicle performance, safety, or customer experience
What you need
- Troubleshooting
- Root cause analysis