Recovery Officer.Cards-Recovery

About the role

Review, analyze and follow up on the charged off cases allocated with the objective of maximizing recoveries from each case and assisting the customer to settle their overdue/unpaid liabilities. Ensure that due process is followed during follow up and customer are treated fairly and always with due respect.

What you'll do

• Ensure that all leads are followed up to establish contact with customers and engage with them and work with them to help them amicably settle their outstanding…
• Review accounts and propose settlements as per the approved process and delegation matrix for appropriate approvals
• All customer interaction/communication must be done using approved formats, approved media and recorded lines and official/ designated mail IDs
• All customer calls must be made from assigned recorded lines and customer interactions updated on the collection system
• Ensure adequate follow up on settlement agreements to ensure customer adhere to approved agreements and account settled

What you need

• MIS reporting
• Collections
• Negotiation