Team Lead - VRM SME.Business Banking-VRM SME
BengaluruFull-time5–9 yrsPosted 5 months ago
Senior banking role at Mashreq Careers in Bengaluru. Needs 5+ years and a degree.
About the role
Job Purpose Successfully lead and grow the Business Banking Neobiz & Micro segment for the Virtual Relationship Manager (VRM) Channel. This is with a key aim to grow market share in the SME category, using all Mashreq Business Banking & digital channels, internal and external resources, and directly reporting team members
What you'll do
- Manage the team of Business Banking Virtual Relationship Managers
- Provide effective leadership to the Business Banking Virtual Relationship Managers and service staff via coaching
- Develop a clear business plan and strategies for Superior Sales & Service delivery, as well as the scope & definition of the desired “customer experience”
- Execute Business Banking strategies and plan to develop, leverage and build long term relationship with the affluent segment to achieve sales targets
- Prepare and execute Business Banking yearly budget plan including financial commitments, service standards and marketing activities
What you need
- AML
- KYC
- Internal controls
- MIS reporting
- Reporting
- Budgeting
Good to have
- Performance management
- SOP writing
- CRM
- Root cause analysis