Associate Analyst, Customer Operational Excellence
GurugramFull-timeJunior levelPosted 3 days ago
Junior customer support role at Mastercard in Gurugram.
About the role
Reporting to the Director, Services BD Insights & Enablement, the Analyst will play a key role in supporting the implementation and ongoing evolution of the Contract Lifecycle Management (CLM) platform for the Services organization. This is a hands-on, execution-focused role that sits at the intersection of sales enablement, product management (internally facing), and process transformation.
What you'll do
- Support the design, preparation, and optimization of Services contracting workflows within the CLM platform
- Assist in translating business requirements into structured workflows, rules, and templates within CLM
- Work closely with stakeholders (Legal, Sales, Operations) to map and migrate contractual constructs into systemized processes
- Participate in testing of new CLM features, including identifying issues, validating outputs, and supporting remediation efforts
- Leverage tools such as Ironclad, Salesforce, Signavio, CPQ, and other enablement platforms to enhance execution and efficiency
What you need
- Sales
- SQL
- Salesforce
- Python
- PowerPoint
- Problem solving