Collections Backend Operations Assistant Manager
ChennaiFull-time4–6 yrsPosted 4 days ago
Mid-level software engineering role at Match Me Resume Match | Citi in Chennai. Needs 4–6 years.
About the role
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
What you'll do
- Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to…
- Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions
- Analyze Operations information and make evaluative judgements to solve problems
- Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
- Identify hiring needs to ensure adequate staffing
What you need
- Collections