Fraud Operations Senior Supervisor
Pune, ChennaiFull-time2–5 yrsPosted 4 days ago
Mid-level risk role at Match Me Resume Match | Citi in Pune and Chennai. Needs 2+ years and a degree.
About the role
Fraud Operations Senior Supervisor at Match Me Resume Match | Citi. Lead and develop a medium sized team of Fraud Agents and ensure they consistently meet performance metrics and provide effective customer service while making the proper….
What you'll do
- Lead and develop a medium sized team of Fraud Agents and ensure they consistently meet performance metrics and provide effective customer service while making the proper…
- Manages department projects/processes, monitors and analyzes changes in Fraud trends/call volumes
- Directly impacts their area through shared responsibility for delivery of end results and contribution to planning and formulation of procedures
- Develop leaders and their skill set and provide growth opportunities through guidance and mentorship in conjunction with succession planning
- Evaluate team’s performance and makes recommendations for staffing, pay increases, promotions, terminations, staffing, etc
What you need
- Performance management
- Reporting
- Customer service
- Talent management
- Compliance