Head of Digital Platforms & Customer Experience COE - Senior Vice President
ChennaiFull-time12–22 yrsPosted 3 weeks ago
Leadership customer support role at Match Me Resume Match | Citi in Chennai. Needs 12+ years.
About the role
The role brings together digital platform strategy and execution, customer experience, complaints and root-cause management, governance and regulatory readiness, third-party oversight, and AI-enabled transformation. The mandate is to ensure digital capabilities translate into measurable client and business outcomes while maintaining strong governance, controls and operational resilience.
What you'll do
- Digital Platforms Strategy & Leadership
- Own the UAE Wealth digital platforms agenda and define the strategic roadmap across client and banker experiences
- Drive adoption, simplification and continuous enhancement of digital capabilities, ensuring technology investments deliver tangible client and business outcomes
- Connect platform strategy to the broader Digital Growth and Wealth Continuum agenda, identifying opportunities to digitize and reimagine journeys
- Champion AI-first thinking, applying AI and automation to transform client experiences, employee workflows and platform management
What you need
- Wealth management
- Root cause analysis
- Problem solving