Operations Support Senior Supervisor
ChennaiFull-time8–14 yrsPosted 1 week ago
Leadership operations role at Match Me Resume Match | Citi in Chennai. Needs 8+ years.
About the role
Responsible for achieving and monitoring team quality (online and offline), customer satisfaction, meet/exceed business plan financial commitments (unit cost) Conduct regular process reviews to identify improvements Motivate employee performance and continuously develop talent though encouragement, feedback and coaching
What you'll do
- Develop and implement strategies to enhance these metrics
- Conduct regular performance reviews and identify development opportunities
- Process Improvement: Identify areas for improvement within chat operations, implement best practices for digital engagement, streamline chat processes (e.g.
- Drive continuous improvement based on data analysis and customer feedback
- Reporting & Analysis: Analyze chat interaction data, generate comprehensive reports on team performance, chat trends, and bot performance
What you need
- Problem solving
- Reporting
- Customer service
- Process improvement
- Data analysis
- Performance management
Good to have
- Data privacy