Ops Support Specialist
ChennaiFull-time2–4 yrsPosted 5 days ago
Mid-level operations role at Match Me Resume Match | Citi in Chennai. Needs 2–4 years and a diploma.
About the role
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
What you'll do
- Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
- Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
- Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators
- Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
- Support expansive and diverse array of products and services
What you need
- MS Office
- MIS reporting
- Coordination
- Lean
- Reporting
- Customer service
Good to have
- Inside sales