Production Support Analyst
ChennaiFull-time4–8 yrsPosted 1 week ago
Senior IT support role at Match Me Resume Match | Citi in Chennai. Needs 4+ years and a B.Sc, B.Tech or B.E..
About the role
Citi's Securities Services division is seeking a Senior Production Support Analyst to join the Data & Client Platforms (DCP) Production Support team — a globally distributed, 24×6 function supporting business-critical and client-facing data and reporting platforms across Investor & Issuer Services. This is a senior operational role that sits at the intersection of data platform operations, client service delivery, and technology transformation.
What you'll do
- Provide L2 production support across the DCP application portfolio — incident triage, investigation, escalation
- Perform start-of-day checks, continuous platform monitoring, and structured regional handovers to ensure seamless 24×6 coverage
- Manage and resolve user and client-reported incidents via ServiceNow, maintaining SLA adherence and clear communication throughout the incident lifecycle
- Client Service & Communication
- Act as the internal operational point of contact for client-impacting incidents — providing timely, accurate
What you need
- ServiceNow
- ITIL
- AWS
- Snowflake
- Databricks
- Grafana
Good to have
- ETL
- SQL
- Python
- Kafka