Senior Analyst IT – Network Voice (Unified Communications)
HyderabadFull-time5–8 yrsPosted over a month ago
Senior customer support role at Mattel in Hyderabad. Needs 5–8 years and a B.Tech, B.E. or B.Sc.
About the role
Mattel Technology & Innovation Center (MTIC) Hyderabad is looking for a Senior Analyst IT – Network Voice Lead to lead and manage Mattel’s global Voice and Unified Communications infrastructure. This leadership role is responsible for the design, implementation, optimization, and operational excellence of enterprise voice services, ensuring high availability, reliability, and superior call quality across the organization.
What you'll do
- Lead the design, deployment, and support of SIP trunking, IP Telephony, Voice Gateways, and IP IVR solutions
- Own end-to-end Circuit provisioning, Carrier Management, and relationship management with telecom providers for voice services (SIP Trunks, PRI, etc.)
- Manage and optimize Unified Messaging platforms integrating voicemail, email, and collaboration tools
- Drive adoption, integration, and operational support for Zoom/Teams telephony, Global Conferencing, and hybrid collaboration platforms
- Act as the technical lead for voice projects, including migrations to Microsoft Teams, SBC implementations, and voice-cloud transformations
What you need
- Root cause analysis
- Network security
- Telecom
- Communication
Good to have
- CCNP