Outbound Calling for US customers - Account Manager
GurugramFull-time1–4 yrsPosted over a month ago
Junior account management role at MCI Midland Credit Management in Gurugram. Needs 1+ years and a degree.
About the role
Outbound Calling for US customers - Account Manager at MCI Midland Credit Management. Handle international outbound voice calls professionally for US customers.
What you'll do
- Handle international outbound voice calls professionally for US customers
- Deliver high‑quality customer interactions while meeting defined quality and compliance standards
- Effectively negotiate and resolve customer queries or issues within agreed timelines
- Maintain accurate and complete documentation of customer interactions in internal systems
- Meet individual and team performance targets , including call quality, productivity, and adherence
What you need
- Cold calling
- Negotiation
- Collections
- Voice process
- Communication