Manager – BAU – EU
RemoteFull-time5–7 yrsPosted over a month ago
Senior operations role at Mercans. Needs 5–7 years and a BBA or B.Com. Remote.
About the role
This role drives operational efficiency, automation, workforce development, and service excellence, aligning with the company's digital transformation strategy. It supports the Director - BAU in optimizing payroll outsourcing and SaaS BAU activities through process automation, data-driven decision-making, and workforce development.
What you'll do
- Operational Management & Digital Transformation
- Manage the global payroll operations team to ensure efficient payroll processing and SaaS service delivery
- Implement automation-driven service enhancements, integrating AI, process automations, and machine learning into payroll workflows
- Work with Product & Development teams to optimize payroll technology and SaaS platform capabilities
- Deploy emerging automation technologies to enhance compliance, security, and accuracy
What you need
- Reporting
- ERP
- Process improvement
- Excel
- Documentation
- MS Office
Good to have
- SOP writing
- Lean
- Customer success
- Machine learning
- Talent management
- Financial reporting