Lead IT Support Engineer

About the role

Currently, India IT operations rely heavily on our Japan IT team; this role will receive structured knowledge transfer from Japan and grow into the primary decision-maker for IT service delivery in India, gradually moving toward an autonomous, lean operating model. At least 5 years of hands-on experience in corporate IT support or IT service management

What you'll do

• Management of the IT Service Desk : Overseeing first-line support provided by contract employees and making decisions regarding escalations (the role involves providing…
• Onboarding/Offboarding : Setting up devices for new employees, preparing accounts, and managing the process of retrieving and deactivating devices upon resignation
• Receipt of Knowledge Transfer (KT) from Japan IT and Adoption within India : Systematically receive operational knowledge, tool configurations

What you need

• Python
• PowerShell
• IAM
• Intune
• Hardware
• ServiceNow

Good to have

• CCNA
• ITIL
• EDR
• JIRA
• DLP
• Lean