Service Delivery Manager
BengaluruFull-time10–18 yrsPosted 2 weeks ago
Leadership software engineering role at Merck KGaA (MilliporeSigma / EMD) in Bengaluru. Needs 10+ years and a B.Tech, B.E. or B.Sc.
About the role
The Service Delivery Manager is responsible for establishing, operating, and continuously improving Service Level Management for the assigned SAP and ERP application services. The role ensures reliable service delivery, effective lifecycle management, compliance, security, and ongoing alignment with business requirements.
What you'll do
- SAP Application and Functional Service Management
- Manage the end-to-end service delivery of SAP applications and related ERP services
- Work with business stakeholders and SAP functional teams to understand business requirements, service expectations, and improvement opportunities
- Ensure that SAP services are designed, transitioned, operated, and retired in line with established service management processes
- Coordinate SAP application enhancements, releases, upgrades, maintenance activities, and improvement initiatives
What you need
- SAP
- Performance management
- ServiceNow
- ERP
- SAP FICO
- Warehouse operations
Good to have
- Root cause analysis
- Vulnerability assessment
- Data privacy
- SAP MM
- SAP SD
- Production planning