Analyst/Sr. Analyst - CRM & BI
PuneFull-time3–8 yrsPosted 2 months ago
Mid-level analyst role at Metro/makro in Pune. Needs 3+ years and a BBA.
About the role
As a CRM & BI Expert at METRO GSC, you will play a key role in supporting METRO’s global customer relationship management and business intelligence initiatives. You will support the shift toward data-driven, automated CRM by analysing data, generating insights, and providing actionable recommendations to improve commercial performance.
What you'll do
- Collect, analyze, and interpret large marketing and customer data sets to identify trends, opportunities, and areas for improvement
- Integrate multiple data sources to enable a holistic, cross-channel view of the customer
- Execute, monitor, evaluate campaign performance and provide insights for optimization
- Prepare reports, dashboards, and presentations for stakeholders to support decision-making
- Conduct complex ad-hoc analyses to drive METRO’s business objectives
What you need
- CRM
- Power BI
- SQL
- Data analysis
- DAX
- ETL
Good to have
- Looker Studio
- Python
- Dashboarding
- PowerPoint
- Salesforce
- Cross-selling