Deputy Manager - Collections
MumbaiFull-time4–5 yrsPosted 1 week ago
Mid-level customer support role at Mettler Toledo in Mumbai. Needs 4–5 years and a B.Com or MBA.
About the role
Share Deputy Manager - Collections with Facebook Share Deputy Manager - Collections with Twitter Share Deputy Manager - Collections with a friend via e-mail
What you'll do
- Lead and manage a team of approximately 20 collectors responsible for driving
- Collections and reducing outstanding accounts receivable balances
- Stakeholders, ensuring effective communication and relationship management
- Across multiple business units
- Operations, including both voice and email-based engagement models
What you need
- Collections
- Customer service
- Accounts receivable
- Escalation handling
- Communication
- Root cause analysis
Good to have
- SAP
- Cash flow
- MIS reporting
- Internal controls