Patient Experience
DelhiFull-timeJunior levelPosted 1 week ago
Customer support role at MHC in Delhi. Needs a degree.
About the role
India, DELHI, New Delhi, Cluster 2, Cluster 2, Dwarka, Dwarka, Dwarka-Max Super Speciality Hospital
What you'll do
- Feedback Collection & Data Analysis
- Administer patient experience surveys and collect supplemental feedback (complaints, compliments, exit surveys)
- Analyze trends and identify opportunities for improvement in service delivery
- Service Recovery & Patient Advocacy
- Investigate and resolve patient grievances promptly; escalate as necessary and monitor resolution follow-up
What you need
- Communication