CRM/Loyalty & DA Lead (5+, Gurgaon)
GurugramFull-timeSenior levelPosted 1 week ago
Senior data analytics role at Michael Page India in Gurugram. Needs an MBA.
About the role
Stay updated on industry trends and implement best practices in CRM and loyalty strategies. A successful CRM & Loyalty Lead should have: MBA from tier 1/ tier 2 Data Tools Proficiency - Power BI, Python, SQL A proven track record of designing and managing successful loyalty programs. Opportunities for professional growth within the retail and fashion/apparel industries.
What you'll do
- Work with a leading retailer in India
- Develop and implement CRM strategies to improve customer engagement and retention
- Work on capillary system (Loyalty platform)
- Design and manage loyalty programs tailored to the fashion and apparel segment
- Analyse customer data to identify trends, preferences, and areas for improvement
What you need
- CRM
- Power BI
- SQL
- Python