CRM
MumbaiFull-time10–18 yrsPosted 1 week ago
Leadership sales role at Michael Page India in Mumbai. Needs 10+ years.
About the role
Business Process and Re-engineering: * Establish streamlined processes for quick Turnaround Time (TAT) and response times.
What you'll do
- Ensure high customer satisfaction, define service standards, lead end-to-end customer lifecycle management, optimize processes, collaborate with teams
- Lead and motivate team, define KPIs, provide guidance and support for development, and recognize and reward high performance
- Opportunities to grow within the property and building & construction industry
- Work in a collaborative environment with a focus on customer satisfaction
- Supportive company culture that values professional development
What you need
- CRM
- Customer service
- Sales
- Salesforce
- SOP writing
- Collections
Good to have
- SAP