Head - New Digital Capability(Life Insurance)
MumbaiFull-time7–12 yrsPosted 1 week ago
Senior banking role at Michael Page India in Mumbai. Needs 7–12 years.
About the role
Continuously enhance digital flows based on performance insights and customer behaviour Leverage emerging digital capabilities to reduce costs and improve turnaround time 7-12 years of experience in operations, digital, or transformation roles Proven experience in customer journey design, digital transformation, and process automation
What you'll do
- Lead a high impact team
- Own and drive end-to-end customer journey lifecycle across key processes (onboarding, servicing, claims, renewals, etc.)
- Design customer-first journeys with a strong focus on UI/UX principles
- Identify journey gaps, drop-offs, and inefficiencies to enhance experience and conversion
- Ensure seamless integration across digital and assisted service channels
What you need
- Insurance
- Channel sales