Head of Operations(Life Insurance)
MumbaiFull-timeLead levelPosted 1 week ago
Leadership banking role at Michael Page India in Mumbai.
About the role
Head of Operations(Life Insurance) at Michael Page India. Lead end-to-end operations across Branch Operations, Central Operations, Claims, Underwriting, Policy Servicing, Customer Service, and Process Excellence.
What you'll do
- Lead end-to-end operations across Branch Operations, Central Operations, Claims, Underwriting, Policy Servicing, Customer Service, and Process Excellence
- Drive operational efficiency, service quality, and productivity improvements across all functions
- Ensure timely and accurate processing of underwriting, claims, and policy servicing transactions
- Enhance customer experience through SLA adherence, complaint resolution, and service excellence initiatives
- Champion process optimization, automation, and digital transformation programs
What you need
- Insurance
- Underwriting
- Customer service
- Compliance
- Risk management
- Complaint handling
Good to have
- Six Sigma