Lead Service Capacity & Performance Management
ChennaiFull-time5–7 yrsPosted 1 week ago
Senior operations role at Michael Page India in Chennai. Needs 5–7 years.
About the role
Proactively identify and mitigate performance risks within IT operations.
What you'll do
- Lead IT Analyst - Capacity & Performance Management
- Oversee service capacity and performance management to ensure seamless IT operations in Mumbai
- Develop and implement capacity planning strategies aligned with business goals
- Monitor and analyse IT infrastructure to identify areas for improvement and optimization
- Collaborate with cross-functional teams to ensure service performance meets agreed SLAs
What you need
- Performance management
- Reporting
- Process improvement
- ITIL
- Problem solving