Customer Success Engineer - II
PuneFull-time4–7 yrsPosted open since dec 2025
Mid-level customer support role at Mindtickle in Pune. Needs 4+ years.
About the role
In this role, you will troubleshoot and resolve complex issues in a distributed system across backend services, APIs, data platform, UI interactions, and AI-powered solutions. This role demands a strong working knowledge of cloud fundamentals: debugging of distributed systems, querying and analyzing system data, logs, and traces, writing scripts, and resolving complex backend and frontend issues with precision and speed.
What you'll do
- Operational Support and Issue Ownership
- Respond rapidly to customer queries and drive issues to resolution
- Provide timely workarounds and temporary solutions to customers for known issues, ensuring minimal disruption while long-term fixes are being implemented
- Own support tickets end-to-end, ensuring SLA compliance and serving as an escalation point
- Work cross-functionally with Product, Engineering, QE and DevOps to eliminate systemic issues and reduce ticket volume
What you need
- Customer success
- SQL
- AWS
- IAM
- Datadog
- Python
Good to have
- Prompt engineering
- iOS
- Android
- Snowflake
- NoSQL
- PostgreSQL