Program Manager
PuneFull-timeMid levelPosted yesterday
Mid-level consulting role at Mindtickle in Pune.
About the role
The Program Manager, Services runs the internal programs that make Mindtickle Services efficient, predictable and profitable. The role spans all four service lines — Professional Services, Content as a Service (CaaS), Managed Services and Technical Solutions — rather than a single customer engagement.
What you'll do
- Services portfolio governance & visibility
- Build and maintain a single source of truth across PS, CaaS, Managed Services and Technical Solutions: active programs, capacity, utilization, delivery health and risk
- Run the Services governance cadence — weekly portfolio reviews, monthly business reviews and quarterly planning — with clear decision logs and action tracking
- Define and standardize portfolio metrics and reporting so leadership can see issues early and act on data, not anecdotes
- Track Services revenue, cost and margin by service line, account and program; surface variance and its drivers
What you need
- PowerPoint
- Excel
- Process improvement
- JIRA
- Salesforce