Product Support Specialist 1
HyderabadFull-time1–2 yrsPosted over a month ago
Junior IT support role at ModMed Technologies in Hyderabad. Needs 1–2 years and a degree.
About the role
As a Product Support Specialist I, you will play a critical role in delivering exceptional client service and ensuring smooth, efficient resolution of client issues. Acting as a trusted advisor and first point of contact, you'll bring clarity to client queries, collaborate across teams, and advocate for continuous improvement in our client experience.
What you'll do
- Issue Ownership & Documentation: Take complete accountability for client tickets; accurately identify, document
- Cross-Functional Collaboration: Partner timely and effectively with internal cross-functional groups across multiple business units to drive swift, robust solutions
- Process Optimisation: Proactively suggest improvements to Standard Operating Procedures (SOPs) and support processes to enhance operational efficiency and client…
What you need
- Troubleshooting
- JIRA
- Bug tracking
- Zendesk
- Salesforce
- SOP writing
Good to have
- iOS
- Chat support