Techinical Support Engineer
PuneFull-time3–5 yrsPosted over a month ago
Mid-level IT support role at Momentive Software in Pune. Needs 3–5 years.
About the role
As a Level 3 Support Engineer at Momentive India, you will provide advanced technical support while maintaining professional and effective communication with both clients and internal teams for the Your Membership (YM) team. Success in this role requires strong technical expertise, analytical problem-solving skills, and the ability to engage collaboratively across multiple stakeholders.
What you'll do
- Act as a technical liaison, effectively collaborating with Business Stakeholders, Product Managers, Client Support, Client Success Managers
- Lead technical troubleshooting efforts for existing customers and vendors while providing internal technical insights across departments
- Diagnose and resolve issues in Integration calls involving API, JSON, XML, and HTML
- Monitor and troubleshoot third-party system integrations, prioritize bugs, and identify opportunities for enhancement
- Manage escalations from Level 1 and Level 2 Client Support teams, prioritizing and resolving technical issues efficiently
What you need
- Troubleshooting
- HTML
- Root cause analysis
- SQL
- React
- jQuery
Good to have
- CRM
- AWS
- Azure