Digital Success Manager
Bengaluru, GurugramFull-timeHybrid3–6 yrsPosted 3 weeks ago
Mid-level customer support role at MongoDB in Bengaluru and Gurugram. Needs 3+ years. Hybrid.
About the role
We are looking for a Digital Success Manager to foster high-impact customer relationships at scale by leveraging data, automation, and digital channels to deliver tailored, value-led experiences. Blending strategic insight with digital programmes, you will help advance our Digital-First strategy.
What you'll do
- Serve as the face of Digital CS for your region, building deep knowledge of your assigned region and acting as the key domain expert, advocate
- Lead customer engagement and retention through digital-first programmes, designing 1:many workshops, webinars, and targeted digital touchpoints
- Drive the regional 1:many strategy for our long tail segment, and drive selective 1:1 interactions where appropriate to ensure high impact
- Partner closely with Sales, account teams, and cross-functional partners to deeply understand customers and the priorities, programmes
- Use that knowledge to align objectives and co-design digital-first programmes that connect with, complement
What you need
- Sales
- Customer success
- MongoDB