Lead, Technical Services Engineer - Partners
BengaluruFull-timeHybrid7–13 yrsPosted today
Senior engineering role at MongoDB in Bengaluru. Needs 7+ years. Hybrid.
About the role
As Lead, Technical Services Engineer, Partners, you will mentor, train, and coach a team of Partner TSEs while remaining hands-on with the most complex partner and mutual-customer issues. You will work with the team Manager and take on day-to-day operational responsibility for the team, ensuring caseload is addressed accurately, quickly, and professionally, with a constant focus on customer and partner success.
What you'll do
- Team leadership and operations
- Drive customer and partner success by guiding the team to solve complex technical problems, from design through production operations, including managing team workflow
- Work with the team Manager to assume day-to-day operational responsibility for the team, including hiring, training, mentoring, coaching, meetings
- Ensure caseload is addressed accurately, quickly, and professionally, and actively monitor partner-related cases to ensure correct handling
- Contribute to internal technical projects, which can include software development, benchmarking, building documentation and training guides
What you need
- MongoDB
- Customer success
- Node.js
- NoSQL
- Java
- Python
Good to have
- SQL
- Git
- Kubernetes
- JavaScript
- C++
- C#